FAQs Archive - Page 2 of 4

Q: How can I contact you on the weekends?

You can contact us on Facebook or through Messenger during weekends.

Q: I only see 'No Signal/Sin señal' on my TV

If you have an IPTV solution and you get the message no signal/sin señal on your TV, it means that your TV is not receiving a signal from the STB device. Ensure that your TV is on the correct Source Double-check that all cables are connected correctly Restart your STB device Change the HDMI cable to another port Change the cables for new cables

Q: My Internet is acting slow

The first step is to restart your router (and/or antenna) by simply unplugging the power for a few seconds, then plugging back in. This is a very basic exercise, but more often that not it does work. The same goes for your personal devices; rebooting them might do the trick.

Q: I can't connect to the Internet!

Ensure that your router has power Ensure that the cables are plugged in correctly If you have problems getting online you can contact us anytime through our Contact page.

Q: When signing a contract, do you cancel my current subscription with another provider?

No, we do not cancel any service that you have with another Internet Provider (Movistar, Orange, Wifi4all...) but if you need help cancelling, we can assist you. What we need is: Contract or Invoice from your current ISP And that's it. The fee associated with this is 40€.

Q: Do you sell computer and tech related items?

Yes, we have a small selection in our office, we can also assist in ordering equipment that we don't stock ourselves (computers, tablets, phones, etc). Please be aware that depending on the equipment you want ordered we might ask for a 50% deposit.