FAQs Archive - Page 3 of 4

Q: Can you help me with my devices (Computer, Phone, Tablet...)?

We most definitely can help you out with whatever issue you're facing! Bring your equipment to our office and we'll have a look.

Q: What are your coverage areas?

We cover the south side of Gran Canaria, from El Pajar outside Arguineguín to Playa del Cura. There are few, if any locations within these areas we don't supply Internet.

Q: What kind of connection can I get where I live?

We need to know exactly where you live to determine what sort of connection you can get - Contact us through our Contact page!

Q: What speeds can I get?

What speeds you'll get depends on the service type: Fiber to the Home: 300/300Mbps Fiber with Air Link: 60/60Mbps WiMAX connection: 18/2Mbps

Q: What sort of subscriptions do you have?

We have two choices when it comes to subscription: Annual or Semi-Annual.

Q: Am I buying or renting equipment?

When you sign a contract with us you own the equipment you buy, the only exception is services installed using WiMAX technology: The antenna and PoE adapter is property of CSISP.

Q: When can my Internet service be installed?

Currently we're able to install within 1-2 working days of purchase.

Q: Do I have to sign an agreement in your office?

You have to sign a contract with us - That can be done in our office or via email.

Q: Where can I find your office?

You can find our office in Avenida Tomás Roca Bosch in Puerto Rico. Our office is on the second floor of the Puerto Rico Parking Structure between the Old Shopping Centre and new Mogán Mall. Located between BBVA and La Caixa banks, our entrance is opposite La Caixa. Take the stairs or the elevator up one floor and you'll find us. CSISP - Computer Service ISP S.L Avenida Tomás Roca Bosch 5 - Office 8 35130 Puerto Rico You can go to our Contact page to see a map and get directions as well.